Privacy Policy

Last updated: August 2026

Enable Leisure and Culture (“Enable”, “we”, “us” or “our”) is committed to protecting your privacy and handling your personal information fairly, lawfully and transparently.

This Privacy Notice explains how we collect, use, store and protect personal information when you use our websites, contact us, sign up to receive information from us, complete surveys or otherwise interact with us.

1. Who we are

Enable Leisure and Culture is responsible for the personal information we collect and process.

Data protection contact:
Email: dataprotection@enablelc.org

Postal address:
Data Lead
Enable Leisure and Culture
Staff Yard
Battersea Park
London
SW11 4NJ

[Insert Enable's full legal entity name, company/charity number and registered address, where applicable.]

2. The personal information we collect

Depending on how you interact with us, we may collect and process:

  • your name;

  • contact details, including your email address;

  • postcode and other location information you choose to provide;

  • information you provide when contacting us or making an enquiry;

  • information you provide when completing surveys or entering promotions;

  • information relating to your communication preferences;

  • website usage and technical information;

  • IP address, browser type, device information and other online identifiers;

  • information about how you interact with our emails, where applicable, such as whether an email has been opened or a link clicked; and

  • other information necessary to provide our services or respond to your requests.

We will only collect personal information that is relevant to the purpose for which it is needed.

3. How we use your personal information

We may use your personal information to:

  • provide and improve our services;

  • respond to enquiries, requests and complaints;

  • communicate with you about matters you have asked us about;

  • administer surveys, promotions and other activities;

  • maintain our records;

  • understand how people use our websites and services;

  • improve the content, functionality, security and performance of our websites;

  • send marketing communications where permitted by law and in accordance with your preferences;

  • protect our organisation, users and systems from fraud, misuse and security threats; and

  • meet our legal and regulatory obligations.

4. Our lawful basis for processing

Under UK data protection law, we must have a lawful basis for processing your personal information. Depending on the circumstances, we may rely on:

  • Consent – where you have given us clear permission to use your personal information for a specific purpose.

  • Contract – where processing is necessary to provide a service to you or take steps at your request before entering into a contract.

  • Legal obligation – where processing is necessary for us to comply with the law.

  • Legitimate interests – where processing is necessary for our legitimate interests or those of a third party, provided your rights and interests do not override those interests.

Where we rely on consent, you can withdraw it at any time. This will not affect the lawfulness of processing carried out before consent was withdrawn.

5. Who we share personal information with

We may share personal information with trusted third parties where necessary to provide our services, operate our websites or meet our legal obligations.

These may include:

  • website development and hosting providers;

  • IT and security providers;

  • email and communications providers;

  • survey and form providers;

  • analytics providers;

  • professional advisers;

  • regulators, law enforcement agencies or other authorities where required or permitted by law.

We require organisations that process personal information on our behalf to keep it secure and only use it in accordance with our instructions and applicable data protection law.

We do not sell your personal information.

6. International transfers

Some of our service providers may process personal information outside the United Kingdom.

Where this happens, we will ensure that appropriate safeguards are in place, as required by UK data protection law, to protect your personal information.

7. How long we keep your information

We will only keep your personal information for as long as necessary for the purposes for which it was collected, including to meet legal, accounting, reporting or regulatory requirements.

The length of time we retain information depends on the type of information and why we collected it.

[Insert or link to Enable's data retention schedule, where appropriate.]

When personal information is no longer required, we will securely delete or anonymise it.

8. Your data protection rights

Depending on the circumstances, you have rights under UK data protection law, including the right to:

  • request access to the personal information we hold about you;

  • ask us to correct inaccurate or incomplete personal information;

  • ask us to erase your personal information in certain circumstances;

  • ask us to restrict the processing of your personal information in certain circumstances;

  • object to the processing of your personal information in certain circumstances;

  • receive certain personal information in a portable format;

  • withdraw consent where we rely on consent; and

  • object to direct marketing.

You can exercise your rights by contacting us at:

dataprotection@enablelc.org

You do not normally need to make a subject access request in writing. However, we may need to verify your identity before responding to certain requests.

We aim to respond to valid requests within the timescales required by UK data protection law.

9. Complaints

We take concerns about privacy and the use of personal information seriously.

If you have a question, concern or complaint about how we handle your personal information, please contact us first:

Email: dataprotection@enablelc.org

Post:
Data Lead
Enable Leisure and Culture
Staff Yard
Battersea Park
London
SW11 4NJ

You also have the right to complain to the UK data protection regulator, the Information Commissioner's Office (ICO), if you are unhappy with how we have handled your information.

We would appreciate the opportunity to deal with your concerns before you contact the ICO.

10. Website usage and analytics

We may collect information about how visitors use our websites, including information about pages visited, links selected, device and browser information and other technical information.

We use this information to understand how our websites are used, monitor their performance, improve content and services and maintain security.

Where we use analytics or similar technologies, information may be processed by third-party providers on our behalf.

11. Cookies and similar technologies

Our websites may use cookies and similar technologies, such as pixels, tags and scripts.

These technologies may be used to:

  • make our websites work properly;

  • remember your preferences;

  • understand how visitors use our websites;

  • improve website performance and content; and

  • support other services where you have given the necessary permission.

Where required by law, we will ask for your consent before placing non-essential cookies or similar technologies on your device.

You can manage your cookie preferences through our cookie settings tool [insert link or description].

For more information about the cookies and similar technologies we use, please see our Cookie Policy [insert link].

12. Email newsletters

If you choose to receive our newsletters or other marketing communications, we may process your name, email address and communication preferences.

We may also collect information about how our emails are used, such as whether an email has been opened or links within it have been clicked. This helps us understand and improve the effectiveness of our communications.

You can unsubscribe from marketing emails at any time by using the unsubscribe link in the email or by contacting us.

13. Surveys and forms

When you complete a survey, form or other online submission, we may collect the information you choose to provide.

We may use third-party providers to operate surveys and online forms. These providers may process technical information and other information necessary to operate and secure their services.

We will tell you about the purpose of collecting personal information at the point it is requested where additional information is needed.

14. Links to other websites

Our websites may contain links to websites operated by other organisations.

This Privacy Notice does not apply to those websites. We encourage you to read the privacy notices of any external websites you visit.

15. Security

We take appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.

16. Children and young people

[Include this section only if relevant.]

Where we collect personal information relating to children or young people, we will take appropriate steps to protect that information and comply with applicable data protection requirements.

17. Changes to this Privacy Notice

We keep this Privacy Notice under regular review and may update it from time to time.

The latest version will always be published on this page.

This Privacy Notice was last updated in August 2026.